Privacy Notice

1. Who we are

This privacy notice is issued by JVR Corp (Pty) Ltd ("we", "us", "our"). We are the data controller responsible for the personal data processed through the JVRCMS PRO platform.

2. Personal data we collect

We collect and process the following categories of personal data:

• Identity and contact data: name, email address, phone number, company name, and job title.
• Account and authentication data: login credentials, user roles, and access permissions.
• Usage and telemetry data: IP address, device identifiers, browser type, pages visited, and feature usage.
• Location data: GPS coordinates provided by patrol units and client panic-button events.
• Alarm and incident data: signal events, dispatch records, and audit logs tied to user actions.
• Support data: messages, tickets, and communications with our support team.

3. How we use your data

We process personal data for the following purposes:

• Contract performance: providing the JVRCMS PRO platform, account management, and customer support.
• Legitimate interests: fraud prevention, security monitoring, product improvement, and analytics.
• Legal obligation: complying with applicable laws, regulations, and lawful requests from authorities.
• Consent: where you have opted in to receive marketing communications.

4. Data sharing

We share personal data with the following categories of recipients:

• Service providers: hosting, cloud infrastructure, analytics, and customer-support tooling.
• Billing: payments are handled directly by JVR Corp (Pty) Ltd via email-based invoicing; banking partners may process payment instructions.
• Professional advisers: legal, accounting, and auditing professionals where necessary.
• Authorities: law enforcement or regulatory bodies where required by law.

5. Data retention

We retain personal data for as long as your account is active or as needed to provide the service. After account closure, we securely delete or anonymise personal data within a reasonable period, except where retention is required by law or for legitimate legal purposes.

6. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your personal data.
• Restrict or object to certain processing activities.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise your rights, contact us at sales@jvrcmspro.co.za. We will respond within one month of receiving your request.

7. Security

We implement appropriate technical and organisational measures to protect personal data, including encryption in transit and at rest, access controls, and regular security assessments.

8. Cookies

We use essential cookies to maintain session state and authentication. We may use analytics cookies to understand how visitors interact with the platform. You can manage cookie preferences through your browser settings.

9. Changes to this notice

We may update this privacy notice from time to time. We will post the updated version on this page and, where appropriate, notify you by email or through the platform.

10. Contact us

If you have any questions about this privacy notice or our data practices, please contact us at sales@jvrcmspro.co.za.